For the benefit of our therapist and clients if you have any infectious disease be it a cough, sore throat, runny nose, shingles etc. then please re-book your appointment.
All appointments MUST be pre-booked.
If we feel it is inappropriate to carry out your treatment for any reason we will ask you to re-book.
We are still asking people to wear a face covering during some or all of the treatment, unless exempt.
We thank you for your patience and understanding
General Data Protection Regulations (GDPR) states we need to keep you informed about how we keep your data.
We do not store anyone's personal information, payment details or contact details on any of our computers or other devices and we do not keep paper notes. We use a specialist clinical secure cloud based system for our patient notes. This specialist clinic software is used to send out our automated appointment confirmation & reminders, keep a record of treatments and relevant injury or medical history. We need contact information for every patient. You are able to request a copy at any time. Our clinical insurance requires us to keep a copy of treatment notes for up to 7 years after your last treatment.
We use specialist secure injury rehab software to send out any stretches or exercises, this is ALWAYS done with your permission.
Occasionally we use an email contact system called Mailchimp in order to keep you up to date with treatment & clinic news and offers. Your personal details are strictly for clinic use only and you can unsubscribe or opt out of the Mailchimp emails anytime by clicking the link in the email. We do have the ability to send out an email to all patients on our system regardless of opt out. This would only be used in special circumstances like the coronavirus outbreak when we needed to contact all patients to inform them of special information.
Your data is secure with us and we will never share or sell your information with any third parties.
Contact us with any queries at firstname.lastname@example.org or call 015394 44554.
DIVERSITY & INCLUSIVITY
Mountain Massage Co. is inclusive and respectful no matter race, sex, or gender and this applies to the therapists as well as the clients.
We're here to help and offer a safe space where you are welcome.
We will not stand for behaviour that does match our own values.
We and other therapists are members of these governing bodies who maintain high standards of practice.